Volunteer Coordinator – Now Hiring!

Job Title: Volunteer Coordinator
Reports To: Executive Director
Location: Winona, MN
Organization: Winona Volunteer Services
Email: [email protected]

Winona Volunteer Services, Inc. is a nonprofit service provider and advocate in Winona County with a vision of responding compassionately to the needs of the community. With dedicated volunteers and partners, our mission is helping people address life’s challenges in a respectful and dignified manner.

The development of a positive volunteer workforce is an integral part of Winona Volunteer Services programs. This position supports the agency’s goals and objectives through the successful recruitment and retention of volunteers for the food shelf, clothes shop, special projects, home delivered meals program, reception and VITA (volunteer income tax assistance). The Volunteer Coordinator is responsible for implementing appropriate volunteer management practices including recruitment, interviewing, job matching, orientation and training, supervision and motivation, recognition, evaluation, planning and job development.

Volunteer Coordination

1. Recruits, screens, and places appropriate volunteers in positions that fulfill the agency’s goals
2. Coordinates and creates training programs that ensure volunteer compliance with established policies and procedures
3. Establishes appropriate follow up procedures with volunteers
4. Designs and conducts volunteer survey’s
5. Creates and posts volunteer work schedules
6. Implements training programs for volunteer development
7. Generates community awareness for volunteer positions by disseminating information to targeted audiences using a variety of mediums
8. Creates events and opportunities that recognize volunteers and their service
9. Conducts regular needs assessments to involve volunteers in more significant roles within the organization
10. Strives to improve processes to ensure best Volunteer Management practices

Client Service Assistance

1. Articulates accurate information about agency services when inquiries are made

Documentation, Reporting, and File Administration

1. Oversees documentation of volunteer activity and compile statistical data for reports
2. Maintains the volunteer database and volunteer personnel files
3. Prepares reports for the Executive Director and other agencies as required
4. Updates and creates job descriptions for current and new volunteer opportunities
5. Updates and maintains procedural handbooks for all categories of volunteer involvement

Additional Duties & Responsibilities

1. Contributes to a positive working environment through words and actions
2. Active in short range and long-range strategic planning
3. Accepts other assignments deemed appropriate and necessary
4. Adheres to established policy and procedures and support agency goals
5. Participates in regularly scheduled staff meetings
6. Other job-related duties necessary to carry out the responsibilities of this position

Education & Experience

• This position requires knowledge, skills and mental development equivalent to a Bachelor’s Degree and two years’ experience with a volunteer service organization. Or a combination of applicable education and experience as evaluated as acceptable by the Director.

Other Skills & Abilities

• Ability to work with individuals and groups from a variety of backgrounds and educational levels.
• Working knowledge of various software programs not limited to Microsoft Office.
• Demonstrated proficiency with volunteer management preferred.
• Demonstrated initiative/self-motivation, attention to detail, organizational and time management skills
• Ability to establish appropriate boundaries with volunteers, deal effectively with problems and exercise good judgment.
• Enthusiasm in performance of assigned duties.
• Highly motivated and able to work without close supervision, but willing to accept direction and guidance from the director.
• Represents WVS in a most positive manner to employees, students, visitors, donors, and the general public.
• Ownership and the ability to operate a motor vehicle with a valid driver’s license and insurance.

Competencies

• Integrity: Acts in an honest and trustworthy manner based on personal accountability and a moral conviction to do the right thing.
• Accountability: Holds self and others accountable for measurable high-quality, timely and effective results; determines objectives, sets priorities, and accepts responsibility for results. Complies with established control systems and rules.
• Interpersonal Relationships: Thinks carefully about the likely effect on others of one’s words, actions, appearance and mode of behavior. Maintains stable performance and emotional control when faced with opposition, pressure, hostility from others, and/or stressful conditions.
• Client Centric: Demonstrates a balanced concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer. [“Customers” can be defined as external customers, coworkers, peers, vendors, suppliers, external partners or other stakeholders.] Delivers a consistent level of customer service while following all policies and procedures as set forth by the organization.
• Flexibility: Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to meet the needs of the situation.

Works regularly with clients, volunteers, and co-workers for the purpose of obtaining and providing information and assistance. Works occasionally with suppliers and vendors, community/trade/professional affiliations. Works regularly with confidential information.

This position is supervised by the Executive Director. The individual will develop an active work plan based on the agency’s strategic plan and use his/her judgment, initiative and self-supervision in completing specific work. This person has the ability to exercise discretion and independent judgment with respect to matters pertaining to volunteer management. All work is subject to direction from the Executive Director who defines the general activities within the broad limits of established policy and procedures. The employee participates in staff meetings and has individual conferences with the Director to discuss general phases and specific details of work, as needed.

Work is performed in a variety of work environments. Regular mental and visual concentration for computer usage required. Requires ability to receive and provide detailed information through verbal communication. Requires near, mid-range, far, and field of vision and hearing. Will alternate sitting, standing, and walking throughout the work shift. Bend, stoop, lift and carry boxes or bags. Climb stairs. Operate an automobile. Work is performed generally during regular business hours; must be available to work a rotating schedule that includes every other Saturday, an occasional week-night event may be required.

Operates personal computer in a Windows environment for word processing, spreadsheets, e-mail, internet, and other bank specific software. Utilizes a variety of office equipment including computer printer, calculator, fax, copy machine, scanner, and telephone.

The statements contained in this job description describe the general nature and level of work being performed by the employee in this position. This job description does not state or imply that these are the only accountabilities and responsibilities assigned to this job. The employee holding this job will be required to perform any other job-related duties as requested by management. All job requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Interested candidates can send their cover letter and resume to [email protected] or mail to:
Winona Volunteer Services
402 E. Second Street
Winona, MN 55987
Attn: Volunteer Coordinator